Effective Date: February 04, 2024
1. Introduction
Welcome to UpRipple! This Privacy Policy explains how we collect, use, and protect your personal information when you use our CRM and Marketing Automation platform (the “Platform”). We are committed to protecting your privacy and ensuring a secure and transparent experience.
Who We Are: UpRipple is an Indiana based company providing CRM and Marketing Automation solutions. You can contact us at:
Address: P.O. Box 441038, Indianapolis, IN 46244
Email: privacy@upripple.com
Website: https://upripple.com
Scope: This Privacy Policy applies to all users of our Platform, including website visitors, registered users, and customers.
Updates: We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, in some cases, by email.
2. Information We Collect
We collect several types of information:
Account Information: When you create an account, we collect your name, email address, password, and company information.
Contact Data (Uploaded by You): You upload contact information (names, email addresses, phone numbers, company details) of your customers and leads to use within the Platform. Important: You are the Data Controller for this contact data, and we are the Data Processor.
Usage Data: We collect information about how you use the Platform, including features used, pages visited, and time spent on the Platform.
Device Information: We collect information about your device, such as your IP address, browser type, and operating system.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use your information for the following purposes:
Providing and Improving the Platform: To operate, maintain, and improve the Platform, including developing new features and functionalities.
Account Management: To manage your account, provide customer support, and respond to your inquiries.
Communication: To communicate with you about the Platform, including sending updates, notifications, and marketing materials (with your consent).
Data Analysis: To analyze usage data and identify trends to improve the Platform and our services.
Security: To protect the security of the Platform and our users.
Processing Your Requests: To fulfill any requests you make, such as providing access to your data or deleting your account.
Marketing (with Consent): To send you marketing communications about our products and services, if you have opted in to receive them.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
Encryption: We encrypt your data in transit and at rest using industry-standard encryption protocols.
Firewalls: We use firewalls to protect our servers from unauthorized access.
Access Controls: We restrict access to your information to authorized personnel only.
Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Data Breach Notification: In the event of a data breach, we will notify you as required by applicable law.
5. Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
Account Information: We will retain your account information for as long as your account is active.
Contact Data (Uploaded by You): We will retain the contact data you upload for as long as you maintain an active account and continue to use the Platform. Upon account termination, we will provide you with the option to export your data or request its deletion.
Usage Data: We will retain usage data for up to [Number] months for analytical purposes.
6. Your Rights & Choices
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Rectification: You can request that we correct any inaccurate or incomplete information.
Erasure (Right to be Forgotten): You can request that we delete your personal information, subject to certain exceptions.
Restriction of Processing: You can request that we restrict the processing of your personal information.
Data Portability: You can request a copy of your personal information in a portable format.
Objection: You can object to the processing of your personal information, subject to certain exceptions.
Withdrawal of Consent: You can withdraw your consent to the processing of your personal information at any time.
Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails or by contacting us at info@upripple..com.
To exercise your rights, please contact us at info@upripple..com.
7. International Data Transfers
We may transfer your personal information to countries outside of the United States of America if necessary to provide our services. These transfers will be subject to appropriate safeguards, such as Standard Contractual Clauses, to ensure the protection of your personal information.
8. Children’s Privacy
Our Platform is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately.
9. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
UpRipple
P.O. Box 441038, Indianapolis, IN 46244
privacy@upripple.com
https://upripple.com
